This Shipping & Delivery Policy details how we process and ship orders placed at toowerrshop.it.com. By making a purchase on our site, you agree to the terms outlined below.

Order Processing

All orders are dispatched from our warehouse located in San Diego, California.

  • Orders containing items that are in-stock and available to ship are typically processed and dispatched within 1-2 business days from the date the order was placed.
  • This processing timeframe is an estimate and is not guaranteed, although the vast majority of orders are shipped within this period.
  • You will receive a shipping confirmation email at the end of the day once your order has been dispatched. This email will contain your tracking number and a link to the carrier’s tracking page.

Shipping Destinations

Currently, we ship exclusively to addresses within the United States, including all 50 states and U.S. territories.

  • We do not offer international shipping at this time.
  • We are unable to deliver to P.O. Boxes or APO/FPO addresses. Please provide a physical residential or commercial address for delivery.

Shipping Methods, Carriers, and Transit Times

We offer a single, standard shipping method for all orders. The shipping provider is selected at our discretion from a pool of reputable national carriers, which may include USPS, UPS, FedEx, or DHL. The choice of carrier is based on the package size, weight, and your shipping location to ensure the most efficient delivery.

  • Service: Standard Ground Shipping
  • Estimated Transit Time: 3 to 7 business days from the point of dispatch.
  • Shipping Cost: Free for all orders. There are no hidden fees or surcharges for shipping.

Please note that the estimated transit time begins after your order has been processed and dispatched, not from the date the order was placed. While we aim to deliver within the 3-7 business day window, delivery times are estimates provided by the carrier and are not guaranteed. Toowerrshop cannot be held responsible for delays caused by the shipping carrier, severe weather, or other unforeseen events outside of our control.

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s portal. You can use this information to monitor the progress of your shipment. Please allow up to 24 hours after dispatch for the tracking information to become active on the carrier’s website.

Lost or Delayed Packages

If your tracking information has not updated for 15 business days from the dispatch date, please contact us at info@toowerrshop.it.com. We will initiate a trace with the shipping carrier. Once a package is officially declared lost by the carrier, we will process a replacement or a full refund for the value of the order. We cannot take action before the carrier declares a package as lost.

If your tracking information shows “Delivered” but you have not received your package:

  1. Verify the shipping address on your order confirmation. We cannot be responsible for items delivered to an incorrect address if the address provided at checkout was incorrect.
  2. Check with your neighbors or family members who may have accepted the package on your behalf.
  3. Contact the carrier directly using the tracking information. In many cases, the carrier can provide specific GPS coordinates of the delivery location or assist in locating the package.
  4. We are only privy to the same tracking information as you. For this reason, we recommend contacting the local carrier or post office as a first step. If, after following these steps, you are unable to locate your package, please contact us for further assistance.